acs365 Privacy Policy – Your Information Is Safe With Us

This Privacy Policy ("Policy") applies to all users ("you", "your") of the online gaming platform operated by acs365 ("we", "us") and all its services. This Policy covers services available through the acs365 website, mobile application, and all other digital channels.

Acs365 believes protecting your privacy is not just a legal obligation — it is our ethical responsibility. Millions of users in Bangladesh trust us every day, and we are committed to honoring that trust.

This Policy presents all information relevant to users in Bangladesh in clear, straightforward language, avoiding unnecessary technical complexity.

Acs365 collects three types of information:

Acs365 will never ask for your mobile banking PIN, password, or OTP. If anyone requests this information, they are not a representative of acs365.

Acs365 uses your information for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure the proper operation of gaming, betting, and payment services.
• Security: To detect and prevent fraud and to keep your account secure.
• Customer Support: To handle your questions and resolve complaints.
• Legal Obligation: To meet KYC, AML, and other legal requirements.
• Improvement: To analyze user experience and improve platform quality.
• Contact: To keep you informed of important updates, payment confirmations, and offers.
• Responsible Gaming: To monitor gaming behaviour and identify potential problem patterns.

Acs365 does not share your information with third parties — except in the following limited and specific circumstances:

• Payment Processing: Minimal necessary information may be shared with payment service providers such as bKash, Nagad, and Rocket to process transactions.
• Technology Partners: Hosting, cybersecurity, and analytics providers operate under strict confidentiality agreements.
• Legal Obligation: Information may be disclosed in response to a valid court order, or a lawful request from a government regulatory body or law enforcement agency.
• AML/KYC Verification: Limited information may be shared with authorized verification agencies for anti-money laundering compliance.

Outside of the above circumstances, acs365 never sells, rents, or exchanges your information with any third party.

Acs365 uses cookies on its website and app. Cookies are small data files stored on your device. We use three types of cookies:

You can manage cookies through your browser settings. However, disabling essential cookies may cause many features to stop working.

Acs365 follows industry-leading standards to protect your data. Our security measures include:

• SSL/TLS Encryption: 256-bit encryption on all data transfers.
• Database Encryption: Stored data is also kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Firewall & DDoS Protection: Protection against external attacks.
• Regular Security Audits: Regular penetration testing conducted by independent third parties.
• Staff Training: All acs365 staff receive regular training on data protection.
• Access Control: Only authorized personnel have access to specific data.

As an acs365 user, you have the following rights:

To exercise any of these rights, please contact the acs365 support team. We will respond within 30 business days.

Acs365 does not retain your data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration of active account + 5 years after closure (as required by law).
• Transaction Records: 7 years (as required by financial regulations).
• Communication Logs: 2 years.
• Technical Logs: 90 days.
• Cookie Data: 30 days to 2 years (depending on type).
• KYC Documents: 5–10 years as required by law.

Once the retention period expires, data is deleted using secure and irreversible methods.

Acs365 does not collect information from anyone under the age of 18. Our services are strictly for adults only.

A message to parents — please use parental control software on your devices and restrict access to online gaming platforms.

Acs365 uses certain third-party services on its platform — such as payment gateways, game providers, and analytics tools. We have strict data protection agreements in place with all such partners.

Please note that third parties may have their own privacy policies. We recommend reviewing their policies before using any third-party services.

Acs365 may update this Privacy Policy from time to time. When changes are made:

• The update date and version number on the website will be changed.
• You will be notified via email or app notification of any significant changes.
• For major changes, notice will be given 30 days before the update takes effect.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.

Please visit this page regularly to stay informed of any updates.

If you have any questions, concerns, or complaints regarding the Privacy Policy, please contact our Data Protection Team:

• Live Chat: Available 24/7 on the acs365 platform.
• Email: [email protected] (Plain text, not clickable)
• Response Time: Within 7–14 business days.

If you are not satisfied with our response, you may file a complaint with the Bangladesh Telecommunication Regulatory Commission (BTRC) or the relevant regulatory authority.